faq
FAQ – Mermaid ventura products
Below is a FAQ list which has been compiled on the basis of questions asked by our customers. The list will be updated according to the appearance of new relevant subjects.
If the list does not contain the requested answer for your question, you are always welcome to contact our customer service by phone: +45 44 52 92 00 or by e-mail: kundeservice@mermaid.dk
No sound or very vague sound arising from the speakers
· The speakers, built into the monitor, are of the passive type – the monitor does not include an amplifier.
· An external amplifier or a sound board, equipped with an amplifier, is needed to drive the speakers.
After upgrade to Windows XP, the monitor does not work
· This could be caused by many things, but it depends on your configuration: If your monitor is an analog model (equipped with a 15p D-sub connector) you only need to configure your graphics board, i. e. resolution and refresh rate. The resolution depends on the monitor, but the optimal refresh rate is 60 Hz.
· If your monitor is of a digital type, (equipped with a 20p or 26p DFP connector) which is operated by a digital graphics board supplied by mermaid technology, you will probably need to download a suitable driver update. Not all graphics boards are supported by Windows XP. For the ventura 4 Mb board, please download a driver from Asiliant Technologies homepage.
I have purchased a new DVI graphics board, but the connector on the monitor does not fit
Mermaid has previously sold a number of different digital monitor types, equipped with either 20p or 26p DFP connector. These monitor types require a special graphics board in order to operate. They are NOT DVI compatible.
Is it possible to buy a new cable which will make my monitor DVI compatible?
Mermaid has previously sold a number of different digital monitor types, equipped with either 20p or 26p DFP connector. These monitor types require a special graphics board in order to operate. They are NOT DVI compatible.
I would like to have my monitor rebuilt, so it will be DVI compatible
We do not offer to rebuild monitors. Mermaid has previously sold a number of different digital monitor types, equipped with either 20p or 26p DFP connector. These monitor types require a special graphics board in order to operate. They are NOT DVI compatible.
Do you have a monitor driver for Windows XP, NT or 2000?
Mermaid monitors are Plug & Play compatible, when running under Windows XP & Windows 2000, which ensures the monitors to be configured correctly. When running Windows NT, you need to start the computer in VGA mode the first time the monitor is connected. You should then log on as administrator, and then configure your graphics board, i. e. resolution and refresh rate. The resolution depends on the monitor connected, but the optimal value is 1024x768 for 15”, 1280x1024 for 17/18” etc. The optimal refresh rate is always 60 Hz. When you’re done, please restart the computer in normal mode.
I have a ventura 4 Mb graphics board, equipped with the Chips & Tech 65555 GPU. From where can I download a driver update?
Please try this link to Asiliant Technologies homepage. They have taken over the driver support from Intel.
The monitor picture is flickering
· Ensure the VGA cable is correctly attached to the connector of the graphics board.
· Maybe it’s necessary to tighten the connector screws.
· If the power cord plug is equipped with ground (3 pins), please try a type without ground (2 pins).
· Ensure the refresh rate is set to 60 Hz.
· The recommended refresh rate is 60 Hz, but the monitors accepts refresh rates between 56 Hz and 75 Hz. In rare instances the picture quality can be improved by setting the refresh rate to another value apart from the recommended value. This is true, when the interaction between the monitor and graphics board isn’t optimal when the refresh rate is set to 60 Hz.
My analog monitor informs me about that it is 'out of range'
· This information mainly occurs if the refresh rate is set to a value not within the accepted range (between 56 and 75 Hz). The message also occurs if the resolution is set to a higher value than allowed.
· In both cases, Windows needs to be (re-)started in “safe” mode. Then please enter “device manager” and delete the already installed monitor types. Then please restart Windows in “normal” mode. Now the correct “Plug & Play” monitor should be installed automatically.
· When running Windows NT, you need to start the computer in VGA mode the first time the monitor is connected. You should then log on as administrator, and then configure your graphics board, i.e. resolution and refresh rate. The resolution depends on the monitor connected, but the optimal value is 1024x768 for 15”, 1280x1024 for 17/18” etc. The optimal refresh rate is always 60 Hz. When you’re done, please restart the computer in normal mode.
What is the maximum resolution of my monitor?
The maximal and best resolution for a specific monitor model is:
· 15”: 1024x768
· 17”: 1280x1024
· 18”: 1280x1024
· 21”: 1600x1200
· 24”: 1920x1200
What is the recommended refresh rate of my monitor?
The recommend refresh rate is 60 Hz. But ventura monitors are capable of handling refresh rates between 56 Hz and 75 Hz. In rare instances the picture quality can be improved by setting the refresh rate to another value apart from the recommended value. This is true, when the interaction between the monitor and graphics board isn’t optimal when the refresh rate is set to 60 Hz.
The Mermaid monitor does not work properly in my notebook
On some notebooks, support of external monitors, has to be chosen in the BIOS setup. On others it is chosen by a hotkey (combination). Please consult the users manual of the notebook, to find out how it works specifically on your model.
What is the difference between 'analog' and 'digital' monitors?
An ”analog” monitor communicates with the PC via analog signals, i.e. signals with infinitive levels within a predefined range. A “digital” monitor, on the other hand, communicates via digital signals, i.e. signals with only two levels “0” (Volt) and “1” , where “1” is defined as a certain level measured in Volt. This is the basic difference. Furthermore the digital and analog monitors are build in very different ways. Under the right circumstances, digital monitors provide image quality, compared to analog monitors.
Is it possible to extend the monitor cable?
· Yes, if you have an analog monitor. How far depends upon many things e.g. cable quality, resolution and the number of colors shown. The lower the resolution and color depth, the better, speaking about cable length. Also the type/quality of the graphics board used, is essential. Some graphics boards are capable to drive long cables better, compared to others.
· Mermaid does not provide or support extension cables; neither for analog monitors or for digital monitors. Please consult your local PC store.
What is DVI?
DVI is a acronym for Digital Video Interface, which primarily is a standard for digital monitor interfaces.
· DVI uses 3 different types of connectors:
DVI-I (analog and digital)
DVI-D (digital only)
DVI-A, (analog only, rare!)
· Besides transmitting analog and digital signals, DVI also handles the configuration of the monitor,
by use of DDC and the so called EDID table.
Via the digital part, DVI provides a better image quality, compared to conventional analog VGA.
· Both the monitor and graphics board used, needs to be 100% DVI compatible to take full advantaged of the DVI standard. Do you wish to know more about the DVI standard, you’ll find a lot information about the subject on the internet. This link is a is a good starting point.
How long is the warranty period of my ventura monitor?
· Ventura 150, ventura 170 and ventura 181 are covered by 3 year.
· Ventura 213, ventura 240 and ventura 190x4 are covered by 1 year.
For further information, please consult our warranty definitions.
The monitor divides the picture into two halves
This phenomenon occurs, if the monitor by some reasons does not synchronise correctly on the signals from the graphics board. To verify if the graphics board is unstable, please try to alter the resolution and/or the color depth. Also try to alter the refresh rate. A change of one or more of the above mentioned parameters, could cause the co operation between the graphics board and the monitor to be the better, and maybe eliminate the problem. If the error persists on several (types) of graphics board, the monitor could be defective. Then please fill out the RMA request form on our homepage, in order to be granted to return the monitor for repair.
When the resolution on my 17” monitor is set to 1280x1024, everything appears small
This is the maximum resolution of the monitor. If you think everything appears to small, please choose a lower resolution. Because lower resolutions are not the “native” mode of the panel, the image will appear a little bit blurred, due to the scaling factor. If you should desire to buy a new monitor, we recommend a 18”, which holds the same resolution as the 17”.
What is S-video?
S-video, which mistakenly by some persons is called ”SVHS”, is a interface type for video equipment. Compared to Composite video (CVBS), S-video provides a remarkable better image quality, because the luminance signal (Y) and the Chrominance signal (C) is separated. S-Video is also called Y/C. The image is black/white when the S-Video connector is used. When the composite is used, the image is shown correctly in color The S-Video interface requires a signal, where the luminance signal (Y) and the Chrominance signal (C) is separated. If you connect a composite signal to the luminance input in the S-Video connector, it’s only possible to produce black & white images.
Where can I get the newest ELO-touch driver and how many sensors can my PC control at the same time?
Please use this link to the homepage of ELO touch systems.